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Cancellation Policy

In order to continue providing the best possible scheduling options to my guests, I require 24 hours notice should you need to cancel or reschedule your visit with me. Should you cancel your appointment with less than 24 hours notice or not show up to your scheduled time, a cancelation fee of 30% of the service total does apply. I strive to accommodate my clients and I get that life happens, please contact me if something comes up. I'm pretty flexible and understanding! 


For the health and safety of myself, my other clients, my coworkers, and the other guests of the salon, if you are not feeling well or have been around anyone in the past week who has not been feeling well and/or is sick (this includes friends, family members, etc), I urge you to please contact me to reschedule your appointment. If you show up to your appointment with any signs of illness I will politely ask you to leave. In this circumstance, I will be waiving any cancellation fees.

Re- Do and Return Policy

I strive to offer my guests the highest level of satisfaction. If you are having challenges with your cut or color, let me know within 7 days of your visit and I'm happy to correct the issue with no additional charge. Although, if I have expressed in our consultation that we might not achieve the desired results and that we might need multiple sessions, you agree that this will be a separate service with respected charges. Should you make a retail purchase that you are unsatisfied with, I will accept retail exchanges at full credit for 60 days after initial purchase, or if the product if less than 30% used whichever comes first.. 

Safety and Protection Policy

Color services could have unintended results, including among possible side effects: risk of damage to the hair, an allergic reaction to hair products, irritation, burning, redness or soreness of the scalp if product is applied directly or on any other exposed skin. as a client of Balayage by Billie you understand the risks that may occur from color services. You will be provided with an opportunity to ask Billie questions about the possible adverse results and risks during your consultation. After discussing possible risks in a detailed consultation you will have the option to decide not to proceed with the service or perform a patch test, Billie also has the authority to not provide services or require a patch test if a risk is suspected.



  • What precautions will be taken to ensure my health and safety during the current COVID-19 situation?
    The COVID-19 situation is ever changing. I am keeping up with all guidlines and recommendations from the CDC and WHO to ensure your safety and health when you visit me for your appointment. Here are the guidelines and precedures I have put in place: (updated 3/29/22) 1. Service providers nor guests will NOT be permitted on the premises if they have any COVID-19 symptoms. If you are showing any symptoms or feel sick please reach out to cancel. Cancellation policy procedures will be waived in these instances. 2. Masks are not required but encouraged, if you prefer your service provider to wear a mask feel free to let them know. 3. Guests will be served by appointment only. 4. When you arrive at the salon please wait in your car until you recieve a text that I am ready for you, the door is locked at all times to avoid congestion in common areas. 5. Only one guest can be in with a stylist at a time, which means no friends/ family or children are allowed to come with you to your appointment. 6. Since I will only allow one guest in my chair at a time I will not be double booking, to limit movement of people around the building you will be asked to process your color at my chair and avoid roaming around the salon unless using the bathroom. 7. All equipment used by a service provider will be sanitized with hospital grade dissenfectant between guests. 8. Clean/ Sanitized or disposable capes will be provided for each guest. 9. Doors and high contact areas such as bathrooms will be sanitized regularly. Any questions or concerns about these procedures are welcome and encouraged. Please reach out by clicking here.
  • Where are you located?
    The Hair Collective is a Co-Op style salon that provides an inspiring and creative space for like minded hair artists. Each chair has an individual business owner. We are located on the near east side in the Williamson/Marquette neihborhood. The Collective is directly across from the Willy Street Co-Op, next to CODA Jazz Bar and Tinnen Chiropractic. There is no receptionist or check-in when you arrive. Just kindly wait for a text or an OK from your stylist and a Co-Creator will greet and guide you to your stylist. We cant wait to see you! The Hair Collective 1228 Williamson St. Madison, WI 53703
  • Where should I park?
    There is plenty of 2 hour street parking on Williamson Street except for busy morning and rush hour times. Be aware of street signs guiding which side of the street is ok to be on to avoid being towed. If you believe your appointment may be loger than 2 hours or just to be on the safe side, there is also side street parking on Few Street and Baldwin, as well as behind the building on Main St. Thank you for your cooperation and understanding!
  • What is the difference between your Service options?
    Balayage/ Hairpainting: Balayage is a freehand highlighting method where the artist customizes the look of highlights depending on the clients natural coloring and features. This method mimics the effect the sun has on the hair, creating a natural, organic look. It creates beautiful variance of tone and brightness overtime. Reccomended maintenance every 3 months- 1 year, optional 2-3 months for partial between full applications. Foilyage: Foilyage or "Modern Balayage" is a method that combines a variety of techniqes and utilizes foils. This option is great for clients needing more brightness than balayage can achieve, while still giving it a lived in "Balayaged" look. This is best for darker natural base colors to achieve more lift than traditional balayage. Recommended maintenance every 4-6 months, optional 2-3 months for partial between full applications. Babylights: When your goal is Instagram worthy Blonde Bomshell! this is a great option for clients who dont like to see warmth in the hair. Balayage tends to create more variance of tone and brightness while Babylights is an even bright blonde throughout with less depth. Recommended maintenance every 3-6 months, optional 2-3 months for partial between full applications. Global Coloring: Global Color services involve product that is applied to all the hair, and doesn't include any dimensional work. Usually for grey coverage and color gloss/refresh. Still not sure what service you need? I would love to help! Click here to email me your question, and ill be in touch withing 24-48 hours.
  • What if I'm not sure what service I need?
    A great place to start talking about your hair goals and what I can do to help you acheive them is to fill out my New Client Survey, where you can even add photos of your hair now and your "hairspiration." From there I will be in touch within 24-48 hours to have a pre-consultation. You can access the form here.
  • What is OLAPLEX?
    OLAPLEX is the original Bond Builder. Patented active chemistry works on a molecular level to repair damaged and broken bonds in the hair that are caused by chemical, thermal, and mechanical damage. You can use OLAPLEX to restore damaged and compromised hair, or add it to coloring/lightening services to provide the ultimate breakage insurance. Balayage by Billie is an official OLAPLEX salon. Before OLAPLEX. Hair can become copromised over time from environmental, lifestyle, or age. The structural integrity also known as "bonds" can become weakend due to these effects. After OLAPLEX. The treatment works to rebuild broken bonds from within, repairing, protecting, and strengthening hair. Turn dry, brittle, and damaged hair into silky, smooth, and vibrant with OLAPLEX.
  • If I join the waitlist, how long should I expect to wait for an appointment?"
    My books usually fill up very fast. I'm generally booked out 3-4 months in advance. I keep track of my waitlist and send out an email for those clients to book once every 4-6 months. At that time appointments are first come first serve, and just know that you may not be able to book your first visit until 8-12 weeks into the future. My waitlist is a way I can manage my schedule so that I can give current guests priority. After your first visit with me you can book online freely for the future. You can join my waitlist by clicking here.
Service Descriptions
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