Cancellation Policy

In order to continue providing the best possible scheduling options to my guests, I require 24 hours notice should you need to cancel or reschedule your visit with me. Should you cancel your appointment with less than 24 hours notice or not show up to your scheduled time, a cancelation fee of 30% of the service total does apply. I strive to accommodate my clients and I get that life happens, please contact me if something comes up. I'm pretty flexible and understanding! 

 

For the health and safety of myself, my other clients, my coworkers, and the other guests of the salon, if you are not feeling well or have been around anyone in the past week who has not been feeling well and/or is sick (this includes friends, family members, etc), I urge you to please contact me to reschedule your appointment. If you show up to your appointment with any signs of illness I will politely ask you to leave. In this circumstance, I will be waiving any cancellation fees.

Re- Do and Return Policy

I strive to offer my guests the highest level of satisfaction. If you are having challenges with your cut or color, let me know within 7 days of your visit and I'm happy to correct the issue with no additional charge. Although, if I have expressed in our consultation that we might not achieve the desired results and that we might need multiple sessions, you agree that this will be a separate service with respected charges. Should you make a retail purchase that you are unsatisfied with, I will accept retail exchanges at full credit for 60 days after initial purchase, or if the product if less than 30% used whichever comes first.. 

Safety and Protection Policy

Color services could have unintended results, including among possible side effects: risk of damage to the hair, an allergic reaction to hair products, irritation, burning, redness or soreness of the scalp if product is applied directly or on any other exposed skin. as a client of Balayage by Billie you understand the risks that may occur from color services. You will be provided with an opportunity to ask Billie questions about the possible adverse results and risks during your consultation. After discussing possible risks in a detailed consultation you will have the option to decide not to proceed with the service or perform a patch test, Billie also has the authority to not provide services or require a patch test if a risk is suspected.

 

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